Privacy Policy (Nigeria)

1. Scope and commitment

This Privacy Policy explains how JUMPQ collects, uses, stores, and protects personal data when you use our website, onboarding forms, support channels, and checkout-related services.

JUMPQ is committed to processing personal data in line with the Nigeria Data Protection Act, 2023 (NDPA), subsidiary guidance issued by the Nigeria Data Protection Commission (NDPC), and other applicable Nigerian laws.

2. Data we may collect

We may collect account and business details such as company name, contact name, business email, phone number, store location, and onboarding information submitted through our forms.

For service and support operations, we may process technical records such as device information, timestamps, platform logs, and transaction reference details required for troubleshooting and fraud prevention.

We do not intentionally collect personal data from children. If such data is identified, we will delete or restrict it in accordance with law.

3. Legal bases for processing

Depending on the context, we process personal data on one or more of the following grounds: contract performance, legal obligation, legitimate business interests, and consent where required.

Where consent is used, it can be withdrawn at any time, without affecting prior lawful processing.

4. How we use information

We use data to provide onboarding, configure accounts, support store operations, secure transactions, communicate service updates, and improve reliability of the platform.

Data may also be used for analytics, service performance reporting, and compliance with lawful requests from competent authorities.

5. Data sharing and transfers

We may share data with trusted processors (for hosting, payments, communications, and support tooling) under contractual safeguards.

Where cross-border processing occurs, we implement suitable safeguards and take reasonable steps to ensure protection standards consistent with NDPA requirements.

We do not sell personal data.

6. Security and retention

We apply administrative, technical, and organizational controls designed to protect data against unauthorized access, alteration, loss, and misuse.

Personal data is retained only for as long as necessary for operational, legal, accounting, dispute-resolution, and security purposes.

7. Data subject rights (Nigeria)

Subject to legal conditions, you may request access, correction, deletion, restriction, portability, or objection to processing of your personal data.

You may also lodge complaints with the Nigeria Data Protection Commission (NDPC) if you believe your rights have been violated.

To exercise rights, contact support@jumpqapp.com with sufficient details to identify the request.

8. Cookies and website analytics

Our website may use cookies or similar technologies for essential functionality, analytics, and user experience improvements.

You may manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

9. Policy updates

We may update this policy periodically to reflect legal, technical, or operational changes. Updated versions become effective from the date posted.